Important Return Information
  • Only clean, salable stock accepted - free of marks or labels.
  • Tapes and CDs are NOT refundable when opened.
  • Preview kits may not be returned for credit unless defective.
  • Defective products may be returned within 30 days for exchange or full credit.
  • Shipping errors, defective or damaged merchandise claims should be referred to our Customer Service Department. Please call (1-800-334-1071) to receive shipping instructions.
  • There is no restocking fee on Patch Club orders.
  • Bookstores: Returns of non-defective products will be credited at actual invoiced cost, less a 10% restocking fee. Only salable merchandise accepted, free of marks or labels. Prior verbal authorization must be obtained from the returns department by calling (1-800-334-1071). Only titles listed in the current catalog may be returned. Returns must be made within 12 months from date of purchase.